Return & Refund Policy
Last updated: 30 April 2026
1. Overview
At Print By Falcon, we stand behind every product we sell. If your order arrives faulty or differs from the listing, or if you simply change your mind within 14 days of receipt, you can return it for a full refund per the terms below. This policy is aligned with Egyptian Consumer Protection Law 181 of 2018.
2. Return Window
- 14 calendar days from the date you received the order — counted from the day after delivery.
- The return request must be submitted within that window. Items received past the window cannot be accepted.
- If you cancel before the order is handed to the courier, we cancel it immediately at no charge.
3. Eligibility
To qualify for a return, the item must be:
- In its original packaging with all labels and accessories.
- Unused and in the same condition you received it.
- Accompanied by the original invoice or order number (
ORD-XX-XXXX-XXXXX).
4. Non-returnable Items
For health and operational reasons, we cannot accept returns of:
- Ink and toner cartridges after the seal is broken or installed in a printer.
- Printers that have been operated past the manufacturer's first warranty period (except for manufacturing defects).
- Custom-printed items or products made to your specific specifications.
- Paper that has been opened or damaged after delivery.
- Consumable accessories that show signs of use.
5. Who Pays Return Shipping
- Damaged on arrival or wrong item shipped: we cover return shipping in full.
- Change of mind (no defect): you cover return shipping, and the cost is deducted from the refund.
6. How to Request a Return
- Message us on WhatsApp +20 111 652 7773 or email support@printbyfalcon.com with the order number, reason, and a photo of the item (if a defect is visible).
- Our support team reviews within one business day and replies with confirmation and shipping instructions.
- Pack the item in its original packaging and send it via the agreed courier.
- Once we receive and inspect the item (within 3 business days), we issue an accept/reject decision and notify you.
7. Refund Method
- Card orders (Paymob): refund issued back to the original card within 7–14 business days of acceptance. Bank-side processing time varies.
- Fawry / Aman orders (Paymob): refunded to a digital wallet or via bank transfer to an account you provide. Processing time: 7–10 business days.
- Cash on Delivery (COD) orders: refunded in cash via the courier or by bank transfer per your preference. Processing time: 5–7 business days.
- Original shipping fees are non-refundable except for manufacturing defects or our own error.
8. Exchanges
If you want to exchange an item rather than return it (e.g. a different size or alternative model), we process it under the same terms, with any price difference settled (paid or refunded) before the replacement is shipped.
9. Manufacturer Warranty (independent of returns)
The manufacturer's warranty applies to genuine printers and supplies even after the 14-day return window closes. If a manufacturer warranty issue arises, message us and we'll route you to the brand's authorised service. Warranty details are listed on each product page.
10. Contact
For any return or refund question:
See also our Shipping Policy, Terms of Service, and Privacy Policy.
