Privacy Policy
Last updated: 23 April 2026
1. Introduction
Print By Falcon respects your privacy and is committed to protecting your personal data in accordance with Egyptian Personal Data Protection Law 151 of 2020 and its implementing regulations. This policy explains what data we collect, how we use it, who we share it with, and your rights as a user.
2. Data Controller
- Trading name: Print By Falcon
- Address: 12 Mohamed Sedky Pasha, Bab Al-Louk, Cairo, Arab Republic of Egypt
- Email: privacy@printbyfalcon.com
- Phone: +20 111 652 7773
3. Data We Collect
We collect the minimum data necessary to provide our services:
- Individual account data: name, phone number, email (optional), language preference.
- Business account data: company name, commercial registry number, tax card number, contact details, delivery address, city, estimated monthly volume.
- Order data: items ordered, shipping address, payment method, order amount, date, delivery status, customer notes.
- Technical data: IP address, browser type, pages visited, error logs for security and service improvement.
We do not store your card details. All card payments are processed via Paymob, a PCI DSS-compliant payment gateway.
4. Legal Basis for Processing
- Performance of contract: processing orders, delivery, and invoicing.
- Legitimate interests: security, fraud prevention, and service improvement.
- Explicit consent: for marketing messages.
- Legal obligation: retaining invoices for tax purposes (minimum 5 years).
5. How We Use Your Data
- Confirm, prepare, and deliver your orders.
- Send order status updates via WhatsApp and/or email (depending on account type).
- Respond to support enquiries and account notifications.
- Improve the site and service (aggregated internal analytics — no external tracking).
- Protect the site from fraud and abuse (access logs and security events).
6. Sharing with Third Parties
We share your data only where operationally necessary:
- Courier partners: customer name, phone, and delivery address (to deliver the order).
- Paymob: billing data and order amount (to process card payments).
- Whats360: phone number and notification content (to send WhatsApp messages).
- Hostinger SMTP: email address and message body (to send transactional email).
- Government authorities: upon explicit legal request or tax obligation.
We do not sell your data to any third party.
7. Data Retention
- Active account data: retained for the duration of your account activity.
- Invoices and financial records: 5 years from the transaction date (tax obligation).
- On account deletion request: we anonymise personal data after the legal retention period expires, while preserving invoice numbers for audit.
8. Your Rights as a Data Subject
Under Law 151 of 2020, you have the right to:
- Access your personal data and request a copy.
- Correct inaccurate data.
- Request deletion of your data (subject to legal retention).
- Object to specific processing or unsubscribe from marketing notifications.
- Port your data to another service provider.
- Lodge a complaint with the Egyptian National Center for Personal Data Protection.
To exercise any of these rights, email privacy@printbyfalcon.com. We respond within 30 days.
9. Data Security
We apply reasonable technical and organisational measures to protect your data:
- HTTPS encryption for all traffic.
- bcrypt hashing for passwords.
- Role-based access control for admin operations.
- Audit logs for every change to your data.
- Regular encrypted backups.
10. Cookies
We use essential cookies only — login session, language preference, and CSRF protection. We do not use marketing or advertising trackers at launch. See our cookie policy for details.
11. Policy Updates
We may update this policy from time to time. We note any material change at the top of this page with the revision date, and we email registered account holders if the change materially affects your rights.
12. Contact
For any question about this policy or your personal data:
