Shipping Policy
Last updated: 30 April 2026
1. Coverage
We ship within the Arab Republic of Egypt only — all 27 governorates are covered. International shipping is not available at this time.
2. Shipping Zones & Fees
Governorates are grouped into 5 zones, each with its own fee and delivery window. The final cost is shown at checkout once the governorate is selected:
| Zone | Governorates | Fee (approx.) | Time |
|---|
| Greater Cairo | Cairo, Giza, Qalyubia | 40 EGP | 1–2 business days |
| Alexandria & Delta | Alexandria, Beheira, Dakahlia, Damietta, Gharbia, Kafr El-Sheikh, Menoufia, Sharqia | 65 EGP | 2–3 business days |
| Canal & Suez | Ismailia, Port Said, Suez | 75 EGP | 2–3 business days |
| Sinai & Red Sea | North Sinai, South Sinai, Red Sea, Matruh, New Valley | 120 EGP | 4–5 business days |
| Upper Egypt | Beni Suef, Fayoum, Minya, Asyut, Sohag, Qena, Luxor, Aswan | 85 EGP | 3–5 business days |
Rates above are indicative and may change at admin discretion; the final authoritative price is the one shown at checkout.
3. Free Shipping
- Individual customers (B2C): free shipping on orders over 1,500 EGP (before VAT).
- Business customers (B2B): free shipping on orders over 5,000 EGP (before VAT).
- Thresholds may differ in some zones — the actual value is shown in the order summary.
4. Cash on Delivery (COD)
- Available in most governorates with a per-order maximum set by our admin team.
- A small COD service fee applies (shown in the order summary before confirmation).
- COD is unavailable in select areas (Sinai, oases, border villages) for logistical reasons.
5. Delivery Schedule & Working Days
- Working days: Sunday – Thursday (Egyptian calendar).
- Friday and public holidays are not shipping days — they are excluded from delivery counts.
- Orders confirmed before 2:00 PM are typically handed over to the courier the same business day. Anything later ships the next business day.
- Delivery dates are estimates and may slip due to circumstances beyond our control (holidays, weather, security measures, address errors).
6. Tracking Your Order
- Once your order is confirmed, you’ll receive a WhatsApp or email notification with the order number (
ORD-XX-XXXX-XXXXX) and a link to the tracking page. - When the order is handed to the courier, we share the courier name and waybill number (when available). Track updates from the order page or your account.
- If 48 hours pass after the expected window without delivery, message us and we’ll follow up with the courier.
7. Receiving the Order
- A responsible person must be at the delivery address during daytime hours to accept the package and sign the proof of delivery.
- The courier may request photo ID for large orders (over 5,000 EGP) or COD orders.
- You may inspect the package (quantity and external condition) before signing. If you spot an obvious problem, refuse delivery or note it on the waybill, and message us the same day.
- If delivery fails after 3 attempts (wrong address, recipient unavailable, refusal without reason), the order is returned to our warehouse and shipping fees may be deducted from the refund.
8. Packaging
Orders are packaged carefully to protect sensitive items (printers, ink cartridges, paper). Large orders use double-walled packaging and visible “fragile” markings for the courier.
9. Pricing in Egyptian Pounds
All shipping fees and order values are shown in Egyptian Pounds (EGP) and include 14% VAT unless stated otherwise on the product page (e.g. legally exempt items such as books).
10. Contact
See also our Return Policy and Terms of Service.
