Question 1

How do I know a product is in stock?

Accepted Answer

Every product page shows a real-time status: In Stock / Low Stock / Out of Stock. Inventory is updated instantly.

Question 2

What payment methods do you accept?

Accepted Answer

Cash on delivery (depends on your delivery zone). Card and Fawry/Aman payments via Paymob will be available shortly once merchant approval lands.

Question 3

How much is shipping?

Accepted Answer

Rates depend on your delivery zone — Greater Cairo, Alexandria+Delta, Canal+Suez, Upper Egypt, Sinai+Remote. The total cost appears before you confirm your order.

Question 4

Is there free shipping?

Accepted Answer

Yes — the cart and checkout page show the minimum order amount that qualifies for free shipping in your zone.

Question 5

How do I create an account?

Accepted Answer

Enter your phone number, we send you a code via WhatsApp — enter the code, and your account is created. No password needed.

Question 6

What if I don't receive the code?

Accepted Answer

Double-check your phone number. If the issue persists, contact us via WhatsApp (the "Chat with us" button at the bottom of any page).

Question 7

Can I order without signing up?

Accepted Answer

Yes — guest checkout works. After placing an order, we'll offer to save it and create an account for you using the phone you entered.

Question 8

How long does delivery take?

Accepted Answer

Usually 1–5 business days depending on your zone. The expected date appears on your order confirmation page.

Question 9

How do I track my order?

Accepted Answer

From your Account → My Orders, you'll see the status timeline. We also send WhatsApp updates at every status change.

Question 10

How do I reach the courier?

Accepted Answer

Once your order is handed to the courier, their name and phone number appear on the order detail page.

Question 11

Can I cancel my order?

Accepted Answer

Yes, before it's handed to the courier. From the order detail page, click "Request cancellation" and note a reason. We respond within a few hours.

Question 12

Can I return a product?

Accepted Answer

Yes, within 14 days of receipt, provided it's in original condition and packaging. Message us on WhatsApp to start the process.

Question 13

When do I get my refund?

Accepted Answer

Within 14 business days of us receiving the returned product, refunded via the original payment method.

Question 14

How do I open a business account?

Accepted Answer

From "Register a Business", enter: company name, commercial registry number, tax card number, contact info. We review within 24 hours and activate your account with wholesale pricing.

Question 15

How do I see my negotiated prices?

Accepted Answer

After signing in, your negotiated prices show throughout the catalog, cart, and invoice.

Question 16

Can I bulk-order faster?

Accepted Answer

Yes — the Bulk Order page lets you enter multiple SKUs and quantities at once, with live stock + price lookup per row.

Question 17

What payment options do business accounts have?

Accepted Answer

Two: "Pay Now" (card or COD), or "Submit for Review" where our sales rep contacts you to agree on payment terms.

Question 18

How do I reorder a previous order?

Accepted Answer

From My Orders → past order → "Reorder". It populates your cart at current prices.

Frequently Asked Questions

Ordering and Payment

Account and Sign-up

Delivery and Tracking

Cancellation and Returns

Business Accounts (B2B)